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FAQ and troubleshooting

General​

Is Kudos Donations free?​

Yes, Kudos Donations is free and open source. Kudos Donations Plus is an optional paid add-on with extra features.

Does Kudos Donations take a commission from my donations?​

No. Donations go straight to your own Mollie or Stripe account, and Kudos Donations adds no fees of its own. You only pay your payment provider's transaction fees; see Mollie pricing and Stripe pricing.

Which payment providers and methods are supported?​

Mollie and Stripe. The payment methods available to your donors depend on your provider and on the methods enabled on your account. See Payment Provider.

Can I use Kudos Donations in my country?​

You can use Kudos Donations in any country supported by your payment provider. See the countries supported by Mollie and Stripe.

Troubleshooting​

The donation form doesn't appear on my page​

Log in as an administrator and visit the page: instead of the form, Kudos Donations then shows what is missing, for example No payment vendor configured or Mollie not connected. Visitors see nothing in that case.

  • Check that your payment provider is connected and that the block or shortcode has a campaign selected.
  • If the form still doesn't work, for example because a page builder or theme adds it in an unusual way, turn on Always load assets under Advanced settings.

Recurring donations are not available​

Your payment provider needs to support recurring payments on your account. With Mollie this requires SEPA Direct Debit, credit card or PayPal to be enabled; with Stripe it is available on all accounts. See Recurring payments.

If you changed your Mollie account after connecting it, click Refresh Payment Methods under Donations → Settings → Payment.

A donation stays "Open" although it was paid​

Your payment provider tells Kudos Donations about completed payments by calling your website (a webhook). If your website can't be reached from the internet, for example a local or password-protected test site, those calls don't arrive. Kudos Donations then checks the payment again itself after about ten minutes.

With Stripe, also check that the webhook is set up; see Stripe webhook.

Donors don't receive a receipt​

  • Check that Send email receipts is enabled under Email settings, and that your campaign asks for the donor's email address.
  • Use Test email on the same page to check that emails arrive.
  • If emails from your website end up in spam or don't arrive at all, set up custom SMTP settings on the same page.

How can a donor cancel their recurring donation?​

Receipts for recurring donations contain a link the donor can use to cancel. You can also cancel a subscription yourself under Subscriptions.