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Transactions

Every donation is a transaction. You can find them under Donations → Transactions.

The transactions list​

The list shows the Donor, Status, Amount, Campaign, payment Provider and the date each transaction was Created. Use the tabs above the list to show only transactions with a certain status, and the search box to find a particular one.

Statuses​

  • Paid - the payment was completed.
  • Open - the donor started the payment but has not completed it yet.
  • Failed - the payment did not succeed.
  • Cancelled - the donor cancelled the payment.
  • Expired - the payment was not completed in time.

The status is updated automatically when your payment provider reports a change.

Actions​

  • View message - shows the message the donor left, if any.
  • View receipt - opens the PDF receipt of a paid transaction.
  • View more - shows all details of the transaction. Here you can also assign the transaction to a different campaign.
  • Delete transaction - removes the transaction from Kudos Donations.
warning

Deleting a transaction only removes it from Kudos Donations. Nothing is refunded or changed at your payment provider; to refund a donation, use your provider's dashboard.

Receipts​

When email receipts are enabled, the donor receives a receipt by email once their payment is completed, with the PDF receipt attached. The details on the receipt are set under Receipt settings.